Davis Hart Electrical Solutions is an established and award winning electrical contracting company located in Canberra servicing commercial, industrial and government fit outs.
Davis Hart was a start-up company when they first approached Netier, seeking the right managed IT provider that they could invest in. Shortly after partnering with Netier, the COVID-19 pandemic hit, and this meant the requirement for IT support was even more prevalent.
Davis Hart aspired to enhance their remote work capabilities seamlessly throughout the pandemic. Additionally, they seek guidance on the most suitable hardware purchases tailored to their industry needs.
Netier created a solution that would support Davis Hart for both on-site and in their office. Migrating everything to Cloud applications makes it easier to work remotely, as long there’s internet access. Their employees were able to collaborate seamlessly in the office and from home, easing the impact of Covid-19 restrictions on their workflow. Also, providing ease of mind during busy periods in the organisation.
Netier provided advice around hardware use at construction sites and utilising a tablet for email and download drawings. The advice was around the type of device, what software would be needed and to make sure the device is suitable for design use.
"We thoroughly enjoy our relationship with Netier and especially our Account Manager, Laura. She's fantastic at what she does, and she's very helpful. Nothing's ever a problem for her."
Netier’s assistance extended beyond conventional IT support, proving particularly beneficial when Davis Hart sought advice on acquiring tablets for their field teams. Netier’s valuable advice played a crucial role in Davis Hart’s decision-making process.
Amid the challenges of the pandemic, Netier’s support was paramount. The assurance of continuous support resulted in zero downtime and minimal stress, mitigating the pandemic’s impact on the business. The flexibility to work remotely, with seamless login processes has empowered their team to adapt effortlessly to changing work environments.
Communication with Netier has been a standout feature of this partnership. Davis Hart appreciates the immediacy and effectiveness of phone communication that Netier provides. While Davis Hart had faced issues with email communication being unresponsive from their past IT provider, the phone lines at Netier have consistently provided rapid assistance, usually answering within a few rings, or promptly returning calls if unanswered. Netier’s commitment to delivering top-notch service and unparalleled support shines through Netier’s Account Manager, Laura. Her proactive engagement, making Netier the trusted partner for Davis Hart’s technology needs.
We’re here to help you with all your IT needs. Whether you have a question, need support, or are ready to explore how our Managed IT Services can benefit your business, we’d love to hear from you.
Reach out to us today, and let’s start a conversation about how Netier can support your success. Simply fill out the form or give us a call—we’re ready to assist you!
Netier IT Solutions
Canberra
Level 4,
21 Terminal Ave
Canberra Airport
ACT 2609
Brisbane
Suite 1
36 Agnes Street
Fortitude Valley
QLD 4006
Sales
1300 638 437
IT Support Aus
1300 638 590
IT Support NZ
0800 638 590
