Many companies are facing an urgent new reality that requires a flexible working environment.
Future-proof your business by enabling secure access to documents and information while minimizing risk.
Access Documents and Information from Anywhere
The Association of Intelligent Information Management (AIIM) states that 62% of companies are still totally reliant on network shares. This means poor, even non-existent, access to documents.
This also poses challenges when it comes to version control, the ability to have a single version of truth available for everyone involved in the customer experience. When different versions are saved on personal drives and shared back and forth over email, it quickly leads to total version chaos.
When looking for a solution to address these challenges, rather choose something that will scale for the future than a quick solution for today’s specific problems. Choose a solution that allows employees to find, edit and share content no matter where it’s stored without the need for data migration. When you can start small and scale later you’ll see immediate ROI with access to all data from day one.
Collaboration and Customer Experience
Even though remote work is becoming the new normal one thing has not changed: your customers still expect excellent customer service.
Maintaining a great level of customer service requires easy and efficient access to correct data as well as seamless internal and external collaboration capabilities. When no central, easily accessible document repository exist, time is wasted on recreating documents. Employees navigate between several siloed systems and collaboration tools without visibility into the full customer experience process.
When looking for a solution to address these challenges, ensure employees have access to all data with the same user experience remotely as from the office. Whether they work in Outlook, Teams, Salesforce or other tools, they can access information right from that interface, know that duplicates do not exist, and easily collaborate on the documents with colleagues and securely share them with internal and external stakeholders.
Manage Information Securely
Enabling access to all relevant data remotely is suddenly a critical success factor. At the same time, it presents an immediate data security risk and businesses must make sure that data access is enabled in a way that keeps the security and privacy of that data intact.
Personal file sharing apps represent a difficult part of this dilemma as they don’t offer the same level of security as corporate controlled tools typically do. The company has no way to know what data is stored and where and therefore faces potential fines and loss of reputation in case the sensitive information is leaked.
When looking for a solution to address these challenges it’s essential that the platform can solve data security challenges both today and in the future. Robust but flexible security features should be available, like role-based, metadata-driven user and access rights, audit trails, federated authentication, enterprise file encryption in transit and at rest, intrusion detection, data loss prevention and high availability.
M-Files integrates with (and into) your other key business systems to provide a seamless user experience.
Visit our Infrastructure Management page for more information on how we support flexible working environments.
